Returns and Exchange Policy

We would love to see you wearing what you have ordered from us. But if you’re still not satisfied, we would be happy to return OR exchange for sizes, or for an entirely new style.

In an unlikely event something you ordered from us is defective OR damaged OR of different size OR looks different from what you have ordered you may return the product as we offer free returns.

Please ensure the following things before you return the product:

1. Garments are typically expected to be returned in unused and unworn condition.
2. Original tags, labels, and packaging may be required to be intact.
3. The garment shouldn’t have any traces of perfume.
4. Used, washed OR Dry Cleaned garments will not be accepted.
5. We accept returns of the product within 7 days from the date on which your order was delivered.
6. Merchandise bought on End of Season Sale(EOSS) is considered as final sale, and hence is not eligible for refund or exchange.

7-DAY RETURNS

• Items purchased from June 9 Clothing LLP are eligible for return/exchange, if returned within 7 days of delivery.

FREE RETURNS & EXCHANGES

• We accept returns or exchanges free of cost. This means you won’t be charged extra to return or exchange the product(s). It’s on us! We want your experience to be hassle-free.

REFUNDS FOR FREE PRODUCT DEALS

• Any items purchased during a BOGO Sale (Buy 1 Get 1 Free) or any such promotions wherein free products are included, such orders will not be eligible for any returns or exchanges.

RETURNS/EXCHANGE POLICY

• Customers can raise a return request within 7 days after an order has been delivered through our returns center. [We need to create a returns center page]
• Once your return request is verified by our support team, reverse pickup will be initiated from our end and once the items are picked up the refund/exchange will be provided.
• Exchange is purely subject to product availability.
• If you have received a defective product, please send us images using our return center and we will get back to you. Once they are verified by our support team the refund/exchange will be provided.
• A refund will be processed into your bank account or as a gift coupon as per your convenience.
• In the interest of hygiene, we may refuse returns where it’s obvious that the item has been worn, washed, torn or soiled.
• To maintain strict hygiene standards of our products, we do not accept returns on essentials Items like Face Masks/Shields.
• If the reverse pick up service to your address Pincode is not available we would ask you to process the Self-Shipping / Self Courier to return us the product.
• We will only credit rupees 100 as a self-shipping costs which will be refunded to your bank account or as a gift coupon as per your convenience.
• Refunds/Exchanges is not applicable on highly discounted products.
• If an order placed during a sale is returned to us, only the amount paid by you will be refunded, not the current product price.

SELF SHIP PROCESS

• Please pack the items securely to prevent any loss or damage during transit. All items must be in unused condition with all original tags attached and packaging intact.
• You can courier the product(s) to the address mentioned below.
  • June 9 Clothing LLP, C/o Desert Crafts, 2^nd floor, C Block, F-202-204, RIICO Industrial Area, Mansarovar, Jaipur, Rajasthan 302020, India.
• Upon receiving the product at the warehouse, we will intimate you through an email alert or with a voice call.
• We suggest you ship it only through Blue Dart/ Fedex/ Delhivery Express to the address presented above.
• We also recommend using the ‘Indian Speed Post’ as your courier service, if none of these courier services are available at your location. Speed Post is a Government of India owned entity and has the most widely distributed postal network in India.

• PLEASE NOTE: Should the package be damaged in transit during return shipping, we will not be liable to process any refund. A damaged package or a soiled/used/torn product will not be accepted at the warehouse.

TERMS & CONDITIONS FOR REFUND

• A refund will be processed into your bank account or as a gift coupon as per your convenience.
• Cancellations – In general for a prepaid mode of payments, the refund will be processed into the same bank account/card/wallet which was used during the order placement.
• Self Ship Returns – The product amount and 100 rupees courier costs will be processed.
• For self-shipped returns customers need to provide their bank account details like Bank account number, Bank account holder name, Bank IFSC CODE, Bank Name reaching our help center.
• We update our customers via email once we initiate the refund procedure.
• Bank refunds for both prepaid and cod orders will take 7-10 business days.
• If a cancellation is required after the product is shipped, we will provide a bank refund upon request, after the package reaches back to us.
• Defective/ Damaged in transit – Once confirmed by the Customer Delight Team a refund will be provided.
• Wrong/ Missing products – We can either ship out the product(s) (if available in stock at the time) or issue you a refund.

I haven’t received my refund yet. What should I do?

• We update our customers via email once we initiate the refund procedure.
• Bank refunds for both prepaid and cod orders will take 7-10 business days.
• For any further clarification, please reach out to our help center and provide the required details to raise a ticket to help sort things out.

Refund Policy

REFUND ON PREPAID ORDERS

• We have a 100% refund policy for the product amount.
• Refund will be processed into the source payment mode with which the payment was made while placing an order.

REFUND ON COD ORDERS

• For COD orders refunds would be provided in your Bank account equivalent to the total order value.
• COD Handling charges of INR 99 extra which you pay is not refundable.

WHEN REFUND IS NOT APPLICABLE

• For products on deeply discounted or on clearance sale.
• If the product returned is soiled, damaged, or altered.